Contact information 

Please notice that PAM and Unemployment Fund helplines are experiencing high call volumes especially in the morning. Answers to many questions is found on our web site.

Membership services

030 100 630 10 am to 2 pm

Employment advice

030 100 625  10 am to 2 pm

Unemployment benefit advice 020 690 211 10 am to 2 pm

Collective agreement negotiations 2021–2022

PAM exists to make working life better for service sector workers. The most important way to influence this is to negotiate collective agreements for service sector workers and monitor compliance with these. 


What is a collective agreement?

A collective agreement is an agreement on areas including pay, working hours, holidays and sick leave. The terms are minimum terms. PAM negotiates collective agreement with the employers’ federations.



Collective agreement surveys at workplaces 13.10.-19.11.2021

Surveys were carried out at workplaces to prepare for the upcoming collective agreement negotiations. The survey collected information from service sector workers on what improvements they want to see in their employment terms.

Surveys were carried out by workplace and company shop stewards. Workers also had the option of answering the survey on their own online.  

News relating collective agreement negotiations