Contact information 

Please notice that PAM and Unemployment Fund helplines are experiencing high call volumes especially in the morning. Answers to many questions is found on our web site.

Membership services

030 100 630 10 am to 2 pm

Employment advice

030 100 625  10 am to 2 pm

Unemployment benefit advice 

020 690 211 10 am to 2 pm

Unemployment security - 19.05.2020 klo 10.52

Last week the Unemployment Fund received around 2372 new earnings-related unemployment allowance applications, over 2 990 were processed

Photo: GettyImages

We are publishing the Unemployment Fund’s application and processing numbers weekly.

The coronavirus pandemic has sharply increased the number of applications to PAM’s Unemployment Fund. The number of incoming applications in March and April is higher than the whole of last year: between 1 March and 27 April a total of 22,478 first applications were received. For comparison, in 2019 there were 18,268 first applications, making an average of 1522 a month.   

During last week, the Unemployment Fund received 2372 first applications. A first application is an application where earnings-related unemployment allowance is claimed for the first time or after a break of over 6 months.

During the week the Unemployment Fund processed 2992 first applications. Last week, first applications, which had arrived in the middle of April, were processed. The processing time for applications was 30 working days. There were also 10,397 calls to the fund’s helplines, and staff were able to answer 1272 of these.

PAM’s Unemployment Fund has taken a number of steps to deal with the sharp increase in applications. Application processing capacity has been increased e.g. by reorganising work internally and speeding up work processes.  The Unemployment Fund has also recruited new employees. Some union employees have also transferred to the fund to help out with the workload.

Each week we publish the number of applications received and processed the previous week. We also give the number of answered telephone calls from members and the current application processing time. We are collecting this data in one place to make it easier to see how the situation is progressing. Check here for more information.