New PAM member Weda Noori: A smile is the main thing in customer service
Weda Noori from Espoo has two jobs. She joined PAM in the beginning of August. Noori feels at home in customer service after a year of working in the service industry.
I am Weda Noori
I live in Espoossa
I joined PAM on 8 August 2019.
I recently graduated as a dental technician. I started working at the restaurant Deli Rasoi in Kauniainen a year ago, first as a trainee for a month and then as a permanent employee.
My work includes customer service, serving tables and working at the cashier. My favourite part of the job is working with customers. I particularly like that there are so many different kinds of things to do at a restaurant, from handing out menu cards and cleaning up to handling invoices. The work is independent.
The best thing about my work is meeting people every day. I get to talk to people who speak different languages in my work, and use several languages in the course of a work day. Through my work I have also met many Finnish people, and we chat over the bar. A little small talk is part of customer service, but the main thing is a smile. I want my customers to be in a good mood from the minute they walk through the door. I do my best to make sure the customers are happy and want to return. Sometimes customers will ask “where’s Weda” if I’m not working. It’s rewarding.
At my workplace we have a buffet until the afternoon and then á la carte service, so we work in shifts. My colleagues are chefs and waiters. We have a friendly group and our cooperation works well. We all help each other.
I want to get as much experience as possible from a wide variety of different tasks. I’ve been looking for a second job for this autumn, because I want to eventually go to a university of applied sciences to become a dental hygienist. This week, I started as an hourly-paid cashier and waitstaff assistant at Fazer. If I’m lucky and get to start my studies, I will continue at my current job. If I don’t, I’ll work two jobs so I can save some money.
I joined PAM because my friend suggested it. My friend told me that the union can help me if I have any problems at work. I’m lucky, I haven’t had any bad experiences at work myself. But I still think that being in the union will increase my security at work in the future.
In my free time I like being active and I go to the gym from time to time. I also spend time with my friends, and I hope to have a chance to travel more in Finland in the future.
uutisen-teksti: Marie Sandberg-Chibani