Contact information 

Please notice that PAM and Unemployment Fund helplines are experiencing high call volumes especially in the morning. Answers to many questions is found on our web site.

Membership services

030 100 630 10 am to 2 pm

Employment advice

030 100 625  10 am to 2 pm

Unemployment benefit advice 

020 690 211 10 am to 2 pm

Service hours during summer

The telephone services  in the summer from Monday to Tuesday and Thursday to Friday between 10 am and 2 pm. 

PAM's regional offices will be closed from 5 July until 30 July, except forthe Helsinki-Uusimaa regional office, which is open the whole summer.

Unemployment Fund - 11.02.2021 klo 08.45

Queues in processing earnings-related daily allowance applications

Photo: GettyImages.

The number of unemployment benefit applications received by the Unemployment Fund has increased in recent weeks. As a result, application processing times have been extended. The fund processes applications for earnings-related daily allowance in the order of arrival.

The number of first daily allowance applications received by the Unemployment Fund is still growing. The reason is the unprecedented rate of layoffs for service workers. There are currently a large number of applications in the queues, which has led to longer application processing times.

The processing time for first applications is now about four weeks. The Unemployment Fund is currently processing applications received in mid-January. In the case of adjusted allowance applications, the aim is to keep the processing time to less than two weeks.

The Fund aims to process follow-up applications for unemployed applicants until the previous day.

Due to the corona pandemic, earnings-related daily allowance has been applied for intensively for the first time, and therefore the processing time for these benefit applications may soon exceed the statutory 30-day processing time, the Unemployment Fund estimates.

The first applications also include applications from applicants, for whom it has bee more than six months since the last paid daily allowance date.

The Unemployment Fund is working hard to reduce processing times and application queues. Applications will be processed on a first-come, first-served basis and contact by telephone or online services will not speed up the processing of an application.

Questions regarding unemployment benefit applications?

Applicants should first search for information on the Unemployment Fund's website and check the information about their own application status in the Fund's online service. You can also follow the current processing of applications at the Unemployment Fund's page.