Contact information 

Please notice that PAM and Unemployment Fund helplines are experiencing high call volumes especially in the morning. Answers to many questions is found on our web site.

Membership services

030 100 630 10 am to 2 pm

Employment advice

030 100 625  10 am to 2 pm

Unemployment benefit advice 020 690 211 10 am to 2 pm

Member's services - 21.01.2022 klo 08.00

Service at Helsinki-Uusimaa regional office by appointment until end of February

When making an appointment, you can choose if you want service by telephone, via Teams or in person at the office. Picture: Tuuli Lähteenmäki

PAM’s Helsinki-Uusimaa regional office will use an appointment booking service from 25 January until 28 February. For in-person service you have to book a time in advance. You can get service without appointment only on Mondays.

The appointment booking service is used because of the deteriorating coronavirus situation. The appointment booking service has been used in other regional offices since September.

Service without appointment

You can visit the Helsinki-Uusimaa regional office without an appointment on Mondays at 9-16.

Online booking system is easy to use

The appointment booking system is easy to use. To log in, all you need is your date of birth or union membership number.

To book an appointment with your regional office, go online at any time. You also decide what type of appointment you want – either a meeting in person, a conversation by phone or a Teams meeting.

You can make an appointment for employment issues or any other issues.

To book an appointment online:

  1. Go to
  2. Choose the regional office you want to talk to
  3. Choose the  language and way you want service.
  4. Choose the amout of time for your appointment.
  5. You are offered the next available times.
  6. Book the appointment with you date of birth or membership number.

No change in nationwide service numbers 

You can still call the union’s nationwide service numbers without an appointment.  The employment helpline, membership helpline and the unemployment fund helpline are open every weekday from 10 am to 2 pm.

Also, PAM's e-services are available online 24 hours a day, as is the unemployment fund’s online service. It’s easy to do all things related to your membership on the e-service, like telling the union you’ve changed your job.