Contact information 

Please notice that PAM and Unemployment Fund helplines are experiencing high call volumes especially in the morning. Answers to many questions is found on our web site.

Membership services

030 100 630 10 am to 2 pm

Employment advice

030 100 625  10 am to 2 pm

Unemployment benefit advice 

020 690 211 10 am to 2 pm

Service hours during summer

The telephone services  in the summer from Monday to Tuesday and Thursday to Friday between 10 am and 2 pm. 

PAM's regional offices will be closed from 5 July until 30 July, except forthe Helsinki-Uusimaa regional office, which is open the whole summer.

Unemployment Fund - 07.07.2020 klo 10.25

The amount of first applications remained unchanged - applications for earnings-related daily allowance are being processed intensively

Photo: GettyImages.

Last week, the Unemployment Fund received 1455 new applications for earnings-related daily allowance, more than 1 574 were processed. There is still a large number of applications in the work queues, which means that processing times are still long.

At the turn of June-July, the Unemployment Fund received many applications for adjusted allowance. This is common at the turn of the month and always causes a slight spike in processing statistics.

Over the past week, the Unemployment Fund received 1455 first applications. That is 291 applications more than last week, but less than in previous weeks in June. A first application is an application where earnings-related unemployment allowance is claimed for the first time or after a break of over 6 months.

During the week, the Unemployment Fund processed 1 574 first applications. The first applications are currently being processed, which have arrived on 12 May, but the situation is changing daily.

The Fund’s service lines received 1020 calls, of which 798 were answered. The response rate was 78.24.

Do you have questions about applying for earnings-related unemployment allowance?

Unemployment allowance applicants should first search for information on the Unemployment Fund's website and check the details concerning their own application in the Fund's online services. You can find current information on the processing of applications at the Unemployment Fund's page here.