Contact information 

Please notice that PAM and Unemployment Fund helplines are experiencing high call volumes especially in the morning. Answers to many questions is found on our web site.

Membership services

030 100 630 10 am to 2 pm

Employment advice

030 100 625  10 am to 2 pm

Unemployment benefit advice 

020 690 211 10 am to 2 pm

Service hours during summer

The telephone services  in the summer from Monday to Tuesday and Thursday to Friday between 10 am and 2 pm. 

PAM's regional offices will be closed from 5 July until 30 July, except forthe Helsinki-Uusimaa regional office, which is open the whole summer.

Unemployment Fund's contact information 

E-service 

In the e-service of the Unemployment Fund, you can
•    draft and submit unemployment allowance applications and send the required attachments
•    check the status of your unemployment allowance application
•    send messages to the staff processing unemployment allowance applications

Mailing address for applications and attachments:
Palvelualojen työttömyyskassa
PL 93
00531 HELSINKI

Telephone service 020 690 211

mon-fri 10 AM  - 2 PM 

In July, telephone service is open from Monday to Tuesday and Thursday to Friday between 10 am and 2 pm. There is no telephone customer service available on Wednesdays between July 5 and 30.

Call prices are determined and charged by your subscription’s telecommunications operator.

In questions regarding the Union's membership and employment advice, we kindly ask you to contact the Union's phone service.

Membership services 030 100 630 
Employment advice 030 100 625

More information on Union's website

 

Regional offices

PAM's regional offices will be closed from 5 July until 30 July, except forthe Helsinki-Uusimaa regional office, which is open the whole summer.

City Appointment  Address Opening hours Contac information for making an appointment
Helsinki No appointment needed Säästöpankinranta 2 A, 9. krs, 00530 HELSINKI Monday-Tuesday and Thursday-Friday 9 AM - - 4 PM, Wednesday closed  
Joensuu Appointment recommended Kauppakatu 17 B, 3rd floor, 80100 JOENSUU Monday and Thursday 9 AM–12 PM & 1 -4 PM, Tuesday, Wednesday and Friday closed kuopio@pam.fi
Jyväskylä Appointment recommended Torikeskus, Väinönkatu 11, 40100 JYVÄSKYLÄ Monday and Thursday 9 AM–12 PM & 1 -4 PM, Tuesday, Wednesday and Friday closed jyvaskyla@pam.fi or book a phone appointment by email
Kouvola Appointment recommended Urheilijankuja 6, 45100 KOUVOLA Monday and Thursday 9 AM–12 PM & 1 -4 PM, Tuesday, Wednesday and Friday closed kouvola@pam.fi
Kuopio Appointment recommended Ajurinkatu 29, 70100 KUOPIO Monday and Thursday 9 AM–12 PM & 1 -4 PM, Tuesday, Wednesday and Friday closed kuopio@pam.fi
Lahti Appointment recommended Rautatienkatu 21 B, 3rd floor, 15110 LAHTI Monday and Thursday 9 AM–12 PM & 1 -4 PM, Tuesday, Wednesday and Friday closed lahti@pam.fi
Oulu Appointment recommended Uusikatu 22, 90100 OULU Monday and Thursday 9 AM–12 PM & 1 -4 PM, Tuesday, Wednesday and Friday closed oulu@pam.fi
Pori  By appointment only  Isolinnankatu 24, 3rd floor,  28100 PORI Monday and Thursday 9 AM–12 PM & 1 -4 PM, Tuesday, Wednesday and Friday closed pori@pam.fi
Rovaniemi Appointment recommended Rovakatu 8, 96100 ROVANIEMI Tuesday and Thursday 9 AM–12 PM & 1 -4 PM, Monday, Wednesday and Friday closed rovaniemi@pam.fi
Tampere Appointment recommended Aleksis Kiven katu 18 B, 3rd floor, 33210 TAMPERE Monday and Thursday 9 AM–12 PM & 1 -4 PM, Tuesday, Wednesday and Friday closed tampere@pam.fi or online booking
Turku Appointment recommended Yliopistonkatu 33 G, 4th floor, 20100 TURKU Monday and Thursday 9 AM - 12 PM & 1 - 4 PM, Tuesday, Wednesday and Friday closed turku@pam.fi
Vaasa Appointment recommended Pitkäkatu 38 C, 65100 VAASA Monday and Thursday 9 AM - 12 PM & 1 - 4 PM, Tuesday, Wednesday and Friday closed vaasa@pam.fi or book a phone appointment by email

 

E-mail and fax

E-mail. kassa@pam.fi
Fax: 020 774 2203