Contact information 

Please notice that PAM and Unemployment Fund helplines are experiencing high call volumes especially in the morning. Answers to many questions is found on our web site.

Membership services

030 100 630 10 am to 2 pm

Employment advice

030 100 625  10 am to 2 pm

Unemployment benefit advice 

020 690 211 10 am to 2 pm

Unemployment Fund

If you work in a private service sector, you can insure yourself in case of unemployment with the Unemployment Fund of Service Union United PAM. The Unemployment Fund pays earnings-related unemployment allowance to its unemployed members during periods of unemployment. The amount of your earnings-related unemployment allowance depends on your income before unemployment and it is usually higher than the basic unemployment allowance paid by the Social Insurance Institution of Finland (Kela). The Unemployment Fund also pays its members job alternation compensation for periods of job alternation leave.

NB! Our telephone service is crowded. You should look for information primarily on PAM’s website. There is also a long queue for messages sent through the online service. Replying to messages is now slower than usual. You should only send a message if you consider it necessary. For membership fees, please send a message to

Wiki: What to do if you become unemployed

In order for you to be eligible for this allowance, you must fulfil certain conditions, which are listed on the site for The Federation of Unemployment Funds in Finland.

Coronavirus epidemic and lay offs - what to do?

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Incomes register to be used from the start of 2020

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Adjustment of earnings-related unemployment allowance changed on 1 April 2019

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The Unemployment Fund took into use electronic decisions starting Monday 15 April 2019

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The level of activity of the unemployed as well as laid-off and part-time employees is monitored from 1 January 2018 on a cycle of payment periods of 65 benefit days.

If you are not sufficiently active the benefits paid to you after the period of 65 payment days will be reduced for the following period of 65 payment days.


You can manage most unemployment fund matters online. Check out our online service!

Guide to Unemployment Fund Benefits

Published by the Federation of Unemployment Funds in Finland (TYJ), this guide provides basic information about the benefits paid by unemployment funds. Check out the Guide to Benefits 2020.



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