Contact information 

Please notice that PAM and Unemployment Fund helplines are experiencing high call volumes especially in the morning. Answers to many questions is found on our web site.

Membership services

030 100 630 10 am to 2 pm

Employment advice

030 100 625  10 am to 2 pm

Unemployment benefit advice 

020 690 211 10 am to 2 pm

Employment certificate

Updated: 12.04.2018

When your employment relationship is terminated, you are entitled to receive, on request, a written certificate of the duration of your employment relationship and the nature of your work duties. At your specific request, the certificate must also indicate the reason for termination of the employment relationship and an assessment of your working skills and behaviour. The certificate must not indicate anything beyond what is obtainable from normal perusal.

Your employer is required to provide you with a certificate of employment if you request one within 10 years of termination of your employment relationship. If you wish to receive a certificate indicating your working skills and behaviour, however, you must request it within five years of termination of the employment relationship.

If more than 10 years have elapsed since termination of your employment relationship, your employer is only required to give you a certificate of the duration of the employment relationship and the nature of your work duties if it does not cause the employer undue inconvenience. Subject to the same conditions, your employer is also required to issue a new certificate if the original has been lost or destroyed.

Read more

Member benefits