Contact information 

Please notice that PAM and Unemployment Fund helplines are experiencing high call volumes especially in the morning. Answers to many questions is found on our web site.

Membership services

030 100 630 10 am to 2 pm

Employment advice

030 100 625  10 am to 2 pm

Unemployment benefit advice 020 690 211 10 am to 2 pm

Problems during your employment

Updated: 02.03.2020

First contact your shop steward

Your workplace shop steward represents PAM and the employees who are members of PAM. The shop steward is the first person to turn to for help with any issues and problems relating to employment relationships at the workplace. Any problems relating to employment relationships should be resolved through the shop steward.

The general principle is that when there are problems in an employment relationship, the parties should negotiate a solution. The negotiation procedure has been agreed in the collective agreements. In general terms, the procedure is as follows:



shop steward and employee


trade union

employer organization

Labour Court

To begin with, it’s always a good idea to try to work things out on your own. The best way to clear up disagreements is to talk things through calmly. If you are not able to reach a solution through discussions with your superior, contact your workplace shop steward, who will then become involved in the negotiations.

If the issue remains unresolved after local negotiations, the issue will be recorded in a memorandum of dispute. Many collective agreements include a model memorandum of dispute.

The memorandum of dispute is made in two copies; one is delivered by the shop steward to the PAM regional office and the other is submitted by the employer’s representative to the relevant employer organization.

Both organizations will then start to resolve the dispute. If the organizations also fail to reach an agreement, the Labour Court will ultimately decide what is right.

If there is no shop steward

Contact PAM’s employment advice or the nearest PAM regional office.

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