Contact information 

Please notice that PAM and Unemployment Fund helplines are experiencing high call volumes especially in the morning. Answers to many questions is found on our web site.

Membership services

030 100 630 10 am to 2 pm

Employment advice

030 100 625  10 am to 2 pm

Unemployment benefit advice 

020 690 211 10 am to 2 pm

Service hours during summer

The telephone services  in the summer from Monday to Tuesday and Thursday to Friday between 10 am and 2 pm. 

PAM's regional offices will be closed from 5 July until 30 July, except forthe Helsinki-Uusimaa regional office, which is open the whole summer.

Taxation of earnings-related unemployment allowance

Updated: 24.05.2021

You may need a new tax card for benefits when you start receiving earnings-related unemployment allowance. 

If you haven't ordered a revised tax card for benefits, the Unemployment Fund deducts at least 25 % in tax from your earnings-related allowance. We advice our members to order a tax card for benefits. Take note that if you send us a revised tax card for wages, the deduction will still be minimum 25 %.

The easiest way to order a tax card for benefits from MyTax. You can find instructions here. When you choose Palvelualojen työttömyyskassa as the payer of the benefits when ordering a new tax card, we receive your new tax percentage on the following day electronically from the Tax Authority.  There is no need to send us a copy of your tax card. 

Although the unemployment allowance you receive is smaller than your previous wage, your withholding percentage rate will not necessarily be lower. This is due to the fact that benefits are not subject to the same tax-deductions as earned income. Earnings-related unemployment allowance is taxed according to the Tax Administration's guidelines.

The Unemployment Fund receives tax details directly from the Tax Administration in the beginning of the year for members that are currently receiving unemployment benefits. The new tax percentages are applied from the start of February.  Previous year’s tax percentages are still applied to earnings-related unemployment allowances paid in January.  

Member benefits

    Contact information 

    Please notice that PAM and Unemployment Fund helplines are experiencing high call volumes especially in the morning. Answers to many questions is found on our web site.

    Membership services

    030 100 630 10 am to 2 pm

    Employment advice

    030 100 625  10 am to 2 pm

    Unemployment benefit advice 

    020 690 211 10 am to 2 pm

    Service hours during summer

    The telephone services  in the summer from Monday to Tuesday and Thursday to Friday between 10 am and 2 pm. 

    PAM's regional offices will be closed from 5 July until 30 July, except forthe Helsinki-Uusimaa regional office, which is open the whole summer.