Contact information 

Please notice that PAM and Unemployment Fund helplines are experiencing high call volumes especially in the morning. Answers to many questions is found on our web site.

Membership services

Members' service 030 100 630 is open Mondays, Wednesdays and Fridays from  10 am to 2 pm.

Employment advice

030 100 625  weekdays 10 am to 2 pm

Unemployment benefit advice 
020 690 211 weekdays 10 am to 2 pm

About PAM

Service Union United PAM is a trade union for people working in private service sectors. PAM has 190 000 members and 71% of them are women. The majority of PAM’s members work in retail trade, property services, security services as well as tourism, restaurant and leisure services. PAM negotiates collective agreements for service sectors and safeguards its members’ interests at workplaces.


28th November 2000

Union president

Annika Rönni-Sällinen


31.12.2022: about 190 000

Local branches


Elected employee representatives

About 2,500

PAM and Unemployment Fund membership fee:


Collective agreements

33 agreements, several protocols


  • Chairman
  • 1 vice chairman
  • 2 vice chairman
  • 50 members
  • 10 general deputies

Executive Committee

  • Union President
  • Personal deputy of the President of the Executive Committee
  • 15 members
  • 3 general deputies

Board of the Unemployment Fund

Chair, three members, three deputies

Women members

About 71%

Young members aged under 31

25 %

Union membership rates

  • Commerce: about 65%
  • Hotel and restaurant services: about 70%
  • Cleaning and property services: about 55%
  • Security services: about 60%

European Union activities

Finnish trade unions are also engaged in plenty of activities at EU level, as many decisions that influence the world of work and the everyday lives of workers are currently made in cooperation between EU member countries.

PAM is a member of two global umbrella organizations for service sector unions, UNI and IUF. Both of these organizations also have EU-level activities, in which PAM is also involved.

The two Finnish trade union confederations, SAK and STTK, have a joint EU office in Brussels, FinUnions. It looks after the interests of Finnish employees and informs its Finnish stakeholders about EU decision-making processes. European trade unions also have their own central organization, the European Trade Union Confederation (ETUC).

International PAM

PAM plays a strong role in international activities. The union is committed to promoting democracy, justice, equality and social security both nationally and internationally.

The labour market is becoming increasingly international, while multinational companies are growing and workers are moving more and more often from one country to another. As a result, it is also becoming increasingly difficult to look after workers’ rights. This is exactly why we need stronger international trade union activities than ever.

If a company violates workers’ rights outside Finland, this lowers its threshold to do so in Finland too. Therefore, it is also in the best interests of Finnish workers to have rights for workers in place globally.

PAM supports workers’ rights to form and join unions in Estonia, Russia, Bosnia, Asia, Latin America and Africa. Its solidarity projects in support of local trade union activities cover several PAM sectors from commerce to security services. PAM’s main partner in international advocacy and lobbying efforts is the Trade Union Solidarity Centre of Finland, SASK.