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PAM negotiates the terms and conditions of employment in the property services sector and represents people working in the field, such as cleaners and property maintenance workers. On this page you will find information about current issues in the sector and about employment conditions.

Together with workers, we strive towards a better working life and monitor compliance with agreed terms and conditions.

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Collective agreement for property services sector
Last updated: 24.03.2026
Minimum wages for property services
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100 % better everyday campaign
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Report suspected labour exploitation

PAM is the trade union for workers in the property services sector. We negotiate the collective agreement and oversee compliance with employment conditions

Collective agreement for property services

Numbers from the property services sector

80 000

employees covered by the collective agreement

over 35 %

of employees have a migrant background

20,2 %

increase in the minimum wage negotiated by PAM in 2016–2025

Current issues

100 % better everyday is built together

The collective agreement for the property services sector exists to safeguard fair minimum conditions for all employees in the sector. Unfortunately, some property services companies do not operate correctly.

At PAM, we demand the opportunity for a better everyday life and fair employment conditions for all workers in the sector.

The collective agreement must be respected 100%

We demand that the collective agreement be complied with one hundred per cent, not just in part. To make this happen, we need the support of all employees at our workplace — including you.

1. 100% correct pay and compensation ✅

PAM’s survey on compliance with employment terms in the property services sector shows that one in ten employees are not paid for travel time between work sites. Among part-time employees, the corresponding figure was as high as 23 per cent.

More than 70 per cent of part-time employees also continue working beyond their scheduled shift. According to the survey, only 55 per cent of respondents receive compensation for additional work that extends beyond their shift.

That is why we demand that:

  • all work performed must be paid.
  • travel from one site to another during a shift must always count as paid working time.
  • additional work must be paid if the working day extends beyond the scheduled shift.

2. 100% predictable working hours ✅

More than half of the respondents to the survey on employment terms (51%) consider changes to work shifts or excessively short notice to be a problem. One in ten respondents said they do not know their shifts a week in advance, or that the shifts keep changing constantly.

Among part-time respondents, nearly 40 per cent said they regularly work more hours than agreed in their employment contract. Of these respondents, more than 60 per cent said that their actual working hours had not been compared with the agreed hours together with the employer.

That is why we demand that:

  • work shifts are given on time, meaning at least one week in advance.
  • changes to work shifts are made only by mutual agreement or in accordance with the collective agreement.
  • the actual working hours of part-time employees are compared with the hours agreed in the employment contract every 12 months, in accordance with the collective agreement.
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Recommend membership

Only as a member are you covered by the support and communications of the union and the union representative. For every new member, the person who recommended them will receive a €10 gift card!

Campaign materials

Please share the flyer below with your co-workers and at the same time ask them to join PAM — let’s demand together that employment terms are fully respected, 100%!

100 % better everyday when there is a union representative💯

Everyday life at work does not always run smoothly. There may be uncertainties about pay, shifts or safety. Union representative is the person who raises issues that cause friction in day-to-day work and helps PAM members at the workplace. PAM trains and supports union representatives in their role.

Union representative makes sure that the collective agreement is followed 100%.

Try the quiz below to see whether the terms and conditions of employment are being met at your workplace! 👇

Step 1 of 3

Maksetaanko työpaikallenne palkat oikein ja ajallaan? / Are wages paid correctly and on time?

"*" indicates required fields

Nimi / Namn / Name*
PAM voi käyttää tietojani yhteydenottoa ja/tai markkinointia varten. / PAM kan använda mina uppgifter för kontakt och/eller marknadsföring. / PAM can use my details for contacting me and/or for marketing*

News from the sector

Report suspected labour exploitation in the property services sector

Labour exploitation refers to a situation where a worker is forced to work under unfair or illegal conditions. This may include, for example, underpayment, threats, or working without a real possibility of refusing the work. In Finland, exploited workers are most often foreign employees.

Labour exploitation is a serious violation of workers’ rights, undermines wage levels in the property services sector, and weakens occupational safety.

  • Employees regularly work exceptionally long days.
  • An employee agrees to the job, but the actual working conditions – such as pay, working hours or accommodation – are worse than originally promised.
  • The employee cannot freely leave the job without fear of punishment, retaliation or other negative consequences for themselves or their family members.
  • The employee has limited language skills, is in debt, or is unaware of their rights.
  • The employee remains in the employment relationship because there are no real opportunities to change jobs or seek help, or because the risk of doing so is otherwise too great.

  • The employee is unfamiliar with the terms and conditions of employment in the property services sector and does not know under what terms they themselves are working.
  • Someone else answers questions and handles matters on behalf of the foreign employee.

Submit a report

If you suspect labour exploitation at a workplace in the property services sector, you can report the matter to PAM using the form available via the link. Submitting a report does not commit you to any further action, and it will be handled confidentially. You may also submit a report anonymously.

If you have questions concerning your own employment relationship, please contact PAM through our regular service channels.

PAM’s goal is to ensure that all employees in the property services sector have at least the terms and conditions of employment set out in the collective agreement. Reports submitted through the form help us achieve this goal.

Submit a report

Download materials

Can I join PAM as a member?

You can join PAM if you are employed by a company in the private property services sector, for example as a cleaner, property maintenance worker or facilities cleaner. You can join even if you work part-time or on a fixed-term contract.

It is worth joining PAM already during your studies if you are studying for a service sector profession at a vocational institution or a university of applied sciences. Student membership is free of charge.

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What is a trade union and how does PAM differ from an unemployment fund?

PAM is a community for workers in the property services sector that, together with its members, builds a better working life. A trade union ensures that workers in the property services sector have fair employment conditions and security in everyday life.

For example, YTK is not a trade union but an unemployment fund. PAM is a trade union whose membership also includes membership in the Unemployment Fund for the Service Sector. PAM is the only body that can issue interpretations relating to your collective agreement. The more members the union has, the better its chances of negotiating improved conditions for employees.

Read more about the difference between PAM and YTK

Become a member

You should join PAM if you work in the private service sector as a salesperson, cleaner, waiter, cook or security guard, for example. We negotiate the terms and conditions of your job and help if you have problems in your employment.

Read more and join

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