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24.09.2026 10:17

PAM and AKT filed a complaint with the Parliamentary Ombudsman about occupational safety authorities’ handling of Wolt’s operations

Service Union United PAM and Finnish Transport Workers’ Union AKT submitted on Wednesday a request to the Parliamentary Ombudsman to investigate whether the occupational safety authority carried out its supervisory duties properly and promptly in the case of Wolt couriers.


The Supreme Administrative Court issued a decision on 22 May 2025, according to which couriers in Wolt’s operating model met the characteristics of an employment relationship, even though Wolt classified them as entrepreneurs.

Wolt sought to annul the decision, and the Supreme Administrative Court (KHO) dismissed the annulment application on 19 March 2026.

— Now, almost one and a half years after the Supreme Administrative Court’s original decision, the majority of couriers still work largely as entrepreneurs and are continually being recruited in greater numbers. The Supreme Administrative Court’s rulings should serve as a particularly weighty reason for occupational safety authorities to intervene in Wolt’s operations, says PAM’s chair Annika Rönni-Sällinen.

According to the Employment Contracts Act, occupational safety authorities supervise compliance with the Act.

— Behind our complaint is the concern that court decisions may appear to have no effect when a practice deemed illegal can continue. That is why we want to investigate whether the supervising authority has acted in accordance with its official duties, says AKT’s chair Ismo Kokko.

The complaint asks the Parliamentary Ombudsman to investigate, among other things, what supervisory actions have been taken and what may have been left undone, whether there have been delays in supervision and the reasons for any delays. This would clarify whether the supervisory task has been carried out properly and with sufficient promptness.

Keywords:

collective agreement legislation Platform economy

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