Contact information 

Please notice that PAM and Unemployment Fund helplines are experiencing high call volumes especially in the morning. Answers to many questions is found on our web site.

Membership services

Members' service 030 100 630 is open Mondays, Wednesdays and Fridays from  10 am to 2 pm.

Employment advice

030 100 625  weekdays 10 am to 2 pm

Unemployment benefit advice 
020 690 211 weekdays 10 am to 2 pm

Collective bargaining in the commerce sector

A negotiation result was accepted Sunday, 12 February 2023. All strikes and industrial action has been cancelled. 

Pay increases 165 euros per month for full-time work over two years, with additional 400 euro one-time payment. Read more >


Negotiating parties: Service Union United PAM for the workers and Finnish Commerce Federation for the employers.

The collective agreement for the commerce sector sets the minimum terms and conditions for work in the sector. For example, a worker in retail or a warehouse find information about what pay, working hours and sick pay they should get. The terms and conditions are minimums.


News from the commerce sector collective agreement negotiations